MethuenRecruiter
the smart solution for Methuen jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Methuen
Posted on: November 2, 2018

Job Description:

Inbound Travel Consultant "Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience, preferably Sabre." To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLNAKISHA on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Methuen , Inbound Travel Consultant, Professions , Methuen, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Class A CDL Team Truck Drivers -
Description: Covenant Transport is now hiring experienced teams for OTR positions. The
Company: Covenant Transport
Location: Billerica
Posted on: 11/19/2018

CDL-A Owner Operator Drivers
Description: Now is a great time to for Owner-Operator truck drivers to partner with Marten Marten Transport has always had great freight and earning power for contractors --- and now it's better than ever Earn (more...)
Company: Marten Transport LTD
Location: Boston
Posted on: 11/19/2018

Class A CDL Drivers - No Touch Regional - 1,000 Sign On Bonus
Description: Job Description: NO TOUCH Regional REGIONAL, DEDICATED DRIVING POSITIONS Call Recruiting at 877-920-6820. We are currently hiring Regional Class A
Company: Premier Transportation
Location: Boston
Posted on: 11/19/2018


Package Handler- Warehouse - Apply now!
Description: Auto req ID: 194658BR br Job SummaryFedEx Ground is hiring individuals to load and unload packages for shifts of approximately 2-4 hours in our fast-paced environment. Package Handlers are responsible (more...)
Company: FedEx Ground
Location: Newton Highlands
Posted on: 11/19/2018

CDL Class A Driver
Description: Join Our Team Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to (more...)
Company: Sunbelt Rentals, Inc.
Location: Woburn
Posted on: 11/19/2018

Site Reliability Engineer
Description: Let companies apply to you, not the other way around. Sign up with Hired
Company: Hired
Location: Norwell
Posted on: 11/19/2018

Fleet Owners and Owner Operators
Description: Fleet owners and solo owner operators Tractors play an important part in the FedEx Custom Critical
Company: FedEx Custom Critical
Location: Cambridge
Posted on: 11/19/2018

Lyft Driver (No Experience Needed) - Earn $2,300 your first month, guaranteed!
Description: Join Lyft Today - Applications Now Open Earn 2,300 your first month, guaranteed, plus Tips. Be Your Own Boss -- Set Your Own Hours -- Drivers Earn Tips What is Lyft Lyft matches drivers with passengers (more...)
Company: Lyft
Location: Sherborn
Posted on: 11/19/2018

CDL A OTR Company Driver - Top Drivers Earn Upper $70Ks Yearly
Description: Holland Enterprises is now hiring company drivers for OTR routes. The ideal candidate must be willing to drive for 3-4 weeks at a time. Top drivers earn over 70,000 per year. Interested Apply now Benefits: (more...)
Company: Holland Enterprises
Location: Pembroke
Posted on: 11/19/2018

Package Handler- Warehouse - Accepting applications around Boston!
Description: Auto req ID: 195363BR br Job SummaryFedEx Ground is hiring individuals to load and unload packages for shifts of approximately 2-4 hours in our fast-paced environment. Package Handlers are responsible (more...)
Company: FedEx Ground
Location: Manchester
Posted on: 11/19/2018

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Methuen RSS job feeds