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HVAC Installation Coordinator / Customer Service Specialist

Company: Correct Temp HVAC
Location: Methuen
Posted on: November 12, 2021

Job Description:

Correct Temp HVAC, Methuen, MA. Proudly serving homeowners and businesses in Massachusetts and New Hampshire since 1996! We provide service, maintenance, indoor air quality, and installation solutions to our customers.We are currently looking for an HVAC Installation Coordinator / Customer Service Specialist to join our team, someone who enjoys interacting with customers and co-workers, and working as a team! This position will oversee all scheduling, reporting and customer service for the installation department, working with the install manager and project managers on all install projects.Reasons to consider working with Correct Temp HVAC:Established HVAC company that has been a part of the local community since 1996Equal opportunity employerWe value work life balance overtime and on-call rotation are voluntaryCompetitive benefits, including 80 hours of PTO and 50% company paid medical coverage!Job Title: HVAC Installation Coordinator / Customer Service SpecialistWork Hours: Monday thru Friday, 8:00am to 4:30pmPay Rate: up to $24.00 Per hour. We pay based on experienceBenefits:Medical 50% paid for by employer Anthem Blue cross / blue shieldVision insuranceDental insurance80 hours of paid time off8 paid holidays401K with MatchPosition Summary: To manage the day-to-day scheduling operations of the Installation Department. To ensure all install jobs are ready for installation, including purchasing materials, creating job files, daily/weekly/monthly reporting on install jobs, contacting clients regarding scheduling issues, and scheduling subcontractors and inspections, and obtaining city permits. Filing manufacturer warranty registrations, extended warranty, rebates, promotions, and other tasks as delegated. Responsible for coordinating communication between Sales team, customers, Installers, vendors and the office. Stellar customer service!Qualifications:High school diploma or equivalentPass background and drug screen3 + years related experience in customer service, schedule coordinating, project management, or combination of experience and educationHVAC industry experience desiredExperience getting permits for construction workScheduling experienceAP / AR experienceStellar customer service skillsThe ability to juggle multiple priorities in a fast paced environmentThe ability to cultivate and maintain strong relationships with clients, installers and vendorsA clear and professional speaking voice as phones are a huge part of the positionThe ability to type 40 + WPM with accuracyData entry, filing, and other general office dutiesKnowledge of MS Outlook, MS Office Suite, specifically Word, Excel, and AdobeStrong organizational skills and high attention to detailGeneral sales skills and aptitudeOrganized with excellent time management skills

Keywords: Correct Temp HVAC, Methuen , HVAC Installation Coordinator / Customer Service Specialist, Professions , Methuen, Massachusetts

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