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Customer Service Manager

Company: KSARIA Service Corporation
Location: Methuen
Posted on: November 19, 2019

Job Description:

Methuen, MA Description: Who we are: As a recipient of the 2017 Raytheon Integrated Defense Systems 5 Star Supplier Excellence Award and a winner of Lockheed Martins 2016 top performing supplier, kSARIA Corporation is an industry leading manufacturer and installer of fiber optic, electrical & RF interconnect solutions for the defense and aerospace industry. We offer unmatched advantages for all aspects of Mil/Aero connectivity solutions from cable assembly design, fabrication, installation and logistics management. Its proprietary processes and technology have enabled the company to achieve exceptional growth by providing the highest quality products and delivering exceptional value to its customers. Job Overview: The Customer Service Manager is the primary interface between kSARIAs customers and the internal organization after a contract has been initiated. The Customer Service Manager will effectively communicate the status of the contract to the customer through its entire period of performance. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests. Strict attention to detail is needed to close out actions and ensure customer satisfaction. Position Profile: ? Field incoming customer requests for order and contract status and provide responses via written correspondence and telephone contact. ? Enter customer orders and confirm order receipt and delivery dates with customers ? Manage various customer portals and monitor the portals for incoming orders ? Monitor and complete all representations and certifications (reps & certs) required by our customers ? Work with all internal functional managers to develop a cohesive response to customer requests for order status, order changes, and schedule expedites. ? Effectively manage the contract review and sign-off process ? Other duties as they arise to support the outside sales group . Requirements: ? Ability to work independently and have highly professional verbal, writing and interpersonal skills ? Effective collaboration skills ? Extremely tenacious and relentless to closeout customer required actions as timely as possible ? Comfortable with exposure to highly confidential information ? Willing, enthusiastic, and proactive in taking on tasks of any nature to balance the workload of others throughout the organization ? Strong Excel, Word, PowerPoint and Microsoft Office skills ? Willingness to learn other software tools to continue to progress professionally ? Must have previous experience in a Customer Success role ? Highly professional and mature attitude ? Extremely organized with high attention to detail ? Experience with ERP systems in a manufacturing environment preferred. ? Experience and familiarity in US government contracting FAR requirements and business terms and conditions preferred. ? US citizenship or permanent resident status is required. ? 4 yr college degree or equivalent experience preferred. Employee Benefits kSARIA offers its employees a comprehensive benefits package including the following: ? Health insurance ? Dental insurance ? Vision insurance ? Group Term Life and Long-term Disability ? Personal Time off ? 401 K retirement plan kSARIA is an Equal Opportunity Employer/Disabilities/Veterans PM19 PI115386933

Keywords: KSARIA Service Corporation, Methuen , Customer Service Manager, Other , Methuen, Massachusetts

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