MethuenRecruiter Since 2001
the smart solution for Methuen jobs

Bilingual Customer Retention Expert (English / Spanish)

Company: MJOL
Location: Methuen
Posted on: August 11, 2019

Job Description:

Work at Home Bilingual Customer Retention Expert (English / Spanish) Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLDARLENE when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: MJOL, Methuen , Bilingual Customer Retention Expert (English / Spanish), Other , Methuen, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Transcriptionists, join our Remote Team!
Description: We are seeking Transcriptionist to join our remote team. Primary responsibilities include: - Editing all dictated letters, reports, and other documents received from the
Company: Mommy Jobs Online
Location: Leominster
Posted on: 08/23/2019

CDL A Regional Truck Driver
Description: Drive more Earn More Weekly We are now hiring Class A CDL Truck Drivers for our Northeast Regional.Earn up to 0.52 CPM weeklyRunning Area: East of I-35Home Time: WeeklyDetails include: USA Drivers (more...)
Company: USA Truck
Location: Methuen
Posted on: 08/23/2019

Get New Contractor Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: East Providence
Posted on: 08/23/2019


Wax Specialists
Description: Love to help others look and feel fab That is our mission at Beautiful Skin LLC and European Wax Center in Methuen, the leading experts in comfortable, healthy body
Company: Beautiful Skin
Location: Methuen
Posted on: 08/23/2019

Customer Associate - Remote (Experienced)
Description: Customer Experience Associate We are looking for an all-star Customer Experience Associate to join our team. By engaging with customers via email, live chat, and phone, you will gain valuable insight (more...)
Company: Mommy Jobs Online
Location: Peabody
Posted on: 08/23/2019

Manufacturing Support
Description: What were looking for: br br Winchester Interconnect has an immediate opening for a Manufacturing Support Technician. With some supervision, this role performs a variety of support role based functions (more...)
Company: Winchester Interconnect
Location: Peabody
Posted on: 08/23/2019

Grocery shopping pro - earn great pay on flexible hours
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Peabody
Posted on: 08/23/2019

Ready for a New Career Path
Description: Please call or Text Terri 859-667-4784 to request an interview and have any questions
Company: Living Healthy
Location: Leominster
Posted on: 08/23/2019

At Home Reps Needed PT/FT
Description: Seeking upbeat and motivated individuals to join our award winning team. This is a solid company that offers top
Company: AmeriPlan
Location: Methuen
Posted on: 08/23/2019

Personal shopper - get paid to grocery shop
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Peabody
Posted on: 08/23/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Methuen RSS job feeds