Lead Customer Support Center Representative
Company: Greater Lawrence Family Health Center
Posted on: June 13, 2021
Established in 1980, the Greater Lawrence Family Health Center
(GLFHC) is a multi-site mission-driven non-profit organization
employing over 600 staff whose primary focus is providing the
highest quality patient care to residents throughout the Merrimack
Valley. Nationally recognized as a leader in community medicine
(family practice, pediatrics, internal medicine, and geriatrics),
GLFHC has clinical sites throughout the service area and is the
sponsoring organization for the Lawrence Family Medicine Residency
GLFHC is currently seeking a bilingual (English/Spanish)
Customer Support Center Representative, Lead. Customer Support
Center Representative, Leads provide leadership and support to call
center staff. Perform all functions necessary to ensure calls are
handled efficiently and professionally promoting overall patient
- Must be able to don appropriate personal protective equipment
- Orients and trains new staff members.
- Serves as a subject matter expert in customer support center
- Promptly answers all incoming calls in a polite and
- Schedules appointments and reviews appointment details, date,
time, location, and clinician.
- Keeps demographic information updated and accurate.
- Communicates PCP change requests or transfer care/location
- Sends late arrival notices and follows cancellation and
- Directs calls to the appropriate departments.
- Assists with on-boarding, training, quality assurance and
Requirements High School diploma or GED certificate.
- Call center experience required.
- Bilingual, Spanish and English.
- Computer knowledge.
- Excellent communication skills.
- Excellent customer service skills. Apply On-line Send This Job
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- Programs & Services
- For Patients
- The Family Pharmacy
- Family Medicine Residency
- News & Events
This health center is a Health Center Program grantee under 42
USC 254b and a deemed Public Health Service employer under 42 USC
233 (g)-(n). No one will be denied access to services at GLFHC due
to inability to pay; there is a discounted/sliding fee schedule
available based on family size and income.
Greater Lawrence Family Health Center
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Keywords: Greater Lawrence Family Health Center, Methuen , Lead Customer Support Center Representative, Other , Methuen, Massachusetts
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