Company: Greater Lawrence Family Health Center
Posted on: June 4, 2021
Established in 1980, the Greater Lawrence Family Health Center
(GLFHC) is a multi-site mission-driven non-profit organization
employing over 600 staff whose primary focus is providing the
highest quality patient care to residents throughout the Merrimack
Valley. Nationally recognized as a leader in community medicine
(family practice, pediatrics, internal medicine, and geriatrics),
GLFHC has clinical sites throughout the service area and is the
sponsoring organization for the Lawrence Family Medicine Residency
GLFHC is currently seeking a bilingual (English/Spanish) a
Telehealth Nurse. Telehealth Nurses perform all functions necessary
to ensure that calls are handled efficiently and professionally,
promoting overall customer service and satisfaction. Communicates
information, makes recommendations, and verifies patient
understanding regarding the patient's healthcare issues and/or
concerns. Performs initial phone triage and educates patients.
Ensures the quality of the service provided by maintaining current
knowledge of department resources, policies, service delivery
measurements and nursing triage assessments.
- Promptly answers all incoming calls in a polite and
professional manner using the appropriate uniformed script.
- Exercises nursing skill and care in giving advice according to
nation guidelines and GLFHC policy, responding with the appropriate
standard of care for a specific case -- and documents both care
instructions and the patient's responses.
- Develops an assessment of the patient's problem based on the
conversation with the patient. Hears not only what the patient
says, but also have the ability to interpret such subtle
indications as the tone of voice, hesitations or incomplete
- Answers and addresses clinical questions sent by patients via
the patient portal.
- Schedules routine and acute appointments for patients based on
- Correctly communicates non-urgent nursing messages to nursing
team utilizing the electronic medical record system.
- Reviews lab results as they come in and determines need for
immediate notice to a provider for action.
Requirements Bilingual, Spanish and English.
- Current MA RN or LPN license.
- Current BLS certification.
- Must be a graduate of an accredited nursing program.
Apply On-line Send This Job to a Friend
- Programs & Services
- For Patients
- The Family Pharmacy
- Family Medicine Residency
- News & Events
This health center is a Health Center Program grantee under 42
USC 254b and a deemed Public Health Service employer under 42 USC
233 (g)-(n). No one will be denied access to services at GLFHC due
to inability to pay; there is a discounted/sliding fee schedule
available based on family size and income.
Greater Lawrence Family Health Center
All Rights Reserved.
Website Design by Jackrabbit
Keywords: Greater Lawrence Family Health Center, Methuen , Telehealth Nurse, Other , Methuen, Massachusetts
Didn't find what you're looking for? Search again!