Behavioral Health Navigator
Company: Steward Health Care System
Posted on: May 3, 2021
This position provides a workable strategy to effect change by
facilitating or recommending appropriate referrals or preventative
services, treatment and support for populations with alcohol, drugs
or substance abuse. This position evaluates psychiatric patients in
the Emergency Department and makes recommendations to the Emergency
Department Physician as to the disposition of those patients.
Oversight of the external Emergency Mental Health Crisis Teams
that evaluate patients in Steward Emergency Departments.
Competent in face to face private, confidential interviews with
patients to assess the needs of patients from referrals directed by
the Emergency Department physicians/staff. Documents the initiation
of these referrals in the patient's medical record. Confers with
related health professionals in relation to the need for
interdisciplinary information sharing and treatment planning.
Uncovers barriers to care and develops an effective plan for
alleviating these barriers to care for the safety ad betterment of
Provide individualized psychotherapy, supportive counseling and
group therapy as needed Responsible for documenting assessments,
interventions, plans and related to the patient's confidential
medical record in accordance with HIPPA, industry, and compliance
standards Educate PCP's and clinical staff on alternative care
management options Demonstrate the ability to work independently
Provide education/consultation as needed to other mental health
care team members and to health care consumers Maintain current up
to date knowledge of regulatory requirements.
Actively maintain a valid license to practice behavioral health
independently in the state of MA Collaborate with other agencies
for the education and benefit of the staff and hospital Perform
analysis and report of various metrics as requested Participates in
and or represents Community Health in community/hospital
board/committee meetings as needed. Completes/leads assigned
Community Health Projects as directed.
Demonstrates respect and regard for the dignity of all patients,
families, visitors and fellow employees to ensure a professional,
responsible and courteous environment.
Commits to recognize and respect cultural diversity for all
customers (internal and external) Provides culturally competent
care Communicates effectively with internal and external customers
with respect to differences in cultures, values, beliefs and ages,
utilizing diversity and interpreter services when needed.
Serve as a liaison with other service providers or community
supports for the continuous improvement of services to
Provide education and support for clients to engage in their care,
improve health literacy and/or change their health behaviors (e.g.
diet, medication adherence, compliance with doctor's visits)
Collaborates with the Physician and clinical staff to identify high
risk medical/social management patients Educate patients regarding
managed care and Medicare processes/regulations, coordinate
discharge/follow up activities and perform home visits or meet
patients in their community settings to ensure that they complete
their insurance paperwork and have access to the appropriate
healthcare services and community supports Make referrals to
community agencies when appropriate Identify potential legal or
risk management issues and discuss with their supervisor.
Participate in continuing education programs that are relevant to
job functioning Act as a patient advocate and perform other duties
as assigned Involves other departments in project planning and
implementation Supports others in the department and provides help
and assistance when possible Regularly attends and participates in
team and or departmental meetings and activities Keeps others in
the department informed of relevant information Regularly offers
and requests constructive feedback and coaching Establishes and
maintains effective working relationships Ensures that the dignity
of the patient/customer/employee is maintained at all times Abides
by and upholds the hospitals service excellence standards Respects
the diversity of the patient/customer/employee population
Master's Level Clinician skilled in the Assessment, Diagnosis
and Disposition of Behavioral Health patients Knowledgeable about
services available to Behavioral Health Patients 1-2 year's direct
experience required Master's degree (MA, MS, MSW) or Doctorate in
Psychology or Social Work, Ability to read, write and speak English
Licensure at the independent level in the state of
Licensed Psychologist, Licensed Independent Clinical Social Workers
(LICSW) or Licensed Mental Health Counselors (LMHC).
Computer skills are essential.
Keywords: Steward Health Care System, Methuen , Behavioral Health Navigator, Other , Methuen, Massachusetts
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