Network Float New Patient Coordinator
Company: Dana-Farber Cancer Institute
Posted on: February 22, 2021
The Opportunity to Change a Life Begins with Dana-Farber The
Network Float New Patient Coordinator/Financial Counselor (NPC/FC)
is responsible for facilitating the new patient's appointment/care.
These functions may include, but are not limited to, collecting
initial clinical data, collecting demographic and insurance
information, providing clear and accurate financial
information/options, and scheduling the initial visit. Contact with
the new patient is the first introduction to the practice, and, as
such, requires good interpersonal skills, a calm communications
style, friendly responsiveness and efficient management of the
patient encounter. He/she is expected to exhibit professional
behavior through adherence to DFCI and site-specific policies,
procedures, and codes of conduct. The Network Float NPC/FC will
provide coverage across multiple Satellite locations and will be
expected to travel to sites that are not their home location to
cover other NPCs when they are out on leave or vacation, as
requested by management staff. The NPC/FC will coordinate directly
with the Dana-Farber Access Management staff at the Longwood
campus, as well as the Satellite host hospital Access Management
teams, to process insurance eligibility, referrals, authorizations
and financial counseling. Requirements PRIMARY DUTIES AND
RESPONSIBILITIES: Clinical Intake and Scheduling
- Guide patient through the appointment process, including
expectations of the first appointment.
- Coordinate/obtain clinical documentation prior to the first
visit, including medical records, pathology slides, and/or
- Work closely with all providers to triage patients of all
disease types appropriately.
- Consult with physicians, as appropriate, to determine urgency
of first appointment.
- Maintain knowledge of current financial arrangements, insurance
coverage, and billing procedures at DFCI and the local host
- Perform mini registration in Epic, capturing demographic and
insurance information, to create a medical record number (MRN) and
schedule initial appointment in Epic.
- Send electronic "new patient packets" to patients.
- Run daily list of new patients in Epic.
- Prepare, review, and obtain consents for new patients.
- Complete new patient check-in: review registration information,
consent forms and financial assistance, obtain consent signatures,
scan insurance cards, collect proxy and/or power of attorney forms
for scanning, and enroll patients on Partners Patient Gateway.
- Manage multiple provider schedules and have an adequate
understanding of which diseases each provider can see.
- Manage multiple EMRs (e.g. Epic, Meditech) and maintain
knowledge of how to navigate all platforms to ensure appropriate
insurance, demographic information, and records are available.
- Have sufficient understanding of how to manage records for all
diseases - including which disease specific
reports/scans/documentation are required for providers to see a
patient at their first visit.
- Report all newly booked, rescheduled, and cancelled new patient
appointments to the network program nurse for new patient intake.
Financial Intake and Counseling
- Collect accurate demographic and insurance information for all
new patients - update Epic registration or send registration shell
to Longwood Pre-Registration, as necessary.
- Identify self-pay or high-risk financial patients and schedule
financial counseling appointments (e.g. self-pay, non-participating
insurance coverage, potential high coinsurance).
- Notify Longwood central Access Management of identified
established patients switching to high risk insurance or losing
- Work directly with identified self-pay and high financial risk
new patients or directed established patients to obtain any
additional demographic and financial information needed.
- Utilize real-time automated tools for insurance verification,
eligibility, and benefits information - may require contacting
- Compile and submit all necessary documents and data to support
request for coverage of charges for services to be performed at
- Update insurance and demographic information for new patients
and directed established patients, in Epic, as necessary.
- Accurately and courteously explain policies regarding financial
assistance programs and assist patients/families in the completion
- Coordinate on-site support with Longwood central Access
Management, on a daily basis, including, but not limited to,
providing financial counseling support, managing patient
pre-authorizations, and obtaining signatures for ABNs and other
- Scan insurance cards into Epic for all new patients and
directed established patients. The NPC/FC may provide
coverage/assistance as needed to the Practice Coordinators as
requested by management staff. KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent customer service and communication skills, both
written and verbal.
- Self-starter with strong team player and leadership
- Ability to prioritize and meet pre-determined deadlines.
- Advanced technical skills, as appropriate.
- Knowledge of managed care policies and medical terminology
- Working knowledge of GE Centricity or other
hospital/professional services billing systems.
- Strong understanding of Microsoft Office product suite.
- Ability to maintain a high level of discretion and
- Associates degree; 2 years of equivalent experience may
substitute for degree. Bachelor's degree preferred.
- Minimum of one years of financial experience in a hospital or
- Prior hospital/physician office scheduling/billing experience.
Dana-Farber Cancer Institute is an equal opportunity employer.
Keywords: Dana-Farber Cancer Institute, Methuen , Network Float New Patient Coordinator, Other , Methuen, Massachusetts
Didn't find what you're looking for? Search again!