IT Service Desk Technician Co-Op
Company: UniFirst
Location: Wilmington
Posted on: June 24, 2025
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Job Description:
UniFirst Corporation, one of North America’s largest uniform
rental and facility service companies, is seeking a highly
motivated and dynamic IT Service Desk Technician Co-Op to join the
IT team. The position is responsible for providing first level
troubleshooting support for a variety of computing support issues
while ensuring the highest-level customer service to our Team
Partners. This role will provide day-to-day first level support for
hardware (desktops/laptops, mobile devices, printers, file shares),
videoconferencing, WAN and VPN networks and phones, business
applications, Active Directory administration, and collaboration
tools such as Office365 and email. Please note that this will be a
hybrid position based at our corporate headquarters in Wilmington,
MA, and will be for the 6-month full-time Fall Co-Op cycle for
32-40 hours per week, with the potential to extend if mutually
agreed. Targeted dates: July 7, 2025 - December 12, 2025. This
position is a paid opportunity. Responsibilities: Accurately
triages and categorizes incidents and requests coming into the
Service Desk, ensuring all tickets are properly documented in
accordance with IT quality guidelines Appropriately routes issues
not resolved on initial contact to the correct team for resolution,
ensuring all troubleshooting and triage steps are documented in the
ticketing tool before reassignment Assists in documentation of
Service Desk troubleshooting procedures that can be shared with the
team’s knowledgebase Qualifications Education: Student currently
enrolled in an accredited college/university degree program
pursuing a bachelor’s degree in Information Technology Experience:
Proficient with Microsoft Office applications (Excel, Word,
Outlook, PowerPoint) and strong technical aptitude Effective verbal
and written communication skills Strong analytical and
problem-solving skills Ability to work on multiple tasks with a
strong attention to detail and ability to stay organized UniFirst
is an international leader in garment & Uniform services industry.
We currently employ over 16,000 team partners who serve 300,000
business customer locations throughout the U.S., Canada, and
Europe. UniFirst is an equal opportunity employer. We do not
discriminate in hiring or employment against any individual on the
basis of race, color, gender, national origin, ancestry, religion,
physical or mental disability, age, veteran status, sexual
orientation, gender identity or expression, marital status,
pregnancy, citizenship, or any other factor protected by
anti-discrimination laws.
Keywords: UniFirst, Methuen , IT Service Desk Technician Co-Op, IT / Software / Systems , Wilmington, Massachusetts
