MethuenRecruiter
the smart solution for Methuen jobs

Service & Engagement team Leader

Company: Target
Location: Methuen
Posted on: May 9, 2019

Job Description:

Description: Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery. Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement. Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences. Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path. Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors. Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas. Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest. Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends. Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales. Employer merchandise discount. Competitive pay. Flexible scheduling.Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors. Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas. Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest. Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends. Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales.Employer merchandise discount. Competitive pay. Flexible scheduling.Qualifications: Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors. Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas. Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest. Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends. Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales.

Keywords: Target, Methuen , Service & Engagement team Leader, Hospitality & Tourism , Methuen, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


ASSEMBLER II (Aviation Catering) (AVIDELTA)
Description: ABM, a leading provider of integrated facility solutions, is looking for a Loader.
Company: ABM Industries
Location: East Boston
Posted on: 05/27/2019

AIRLINE CATERING ASSEMBLER (AVIATION)
Description: ABM, a leading provider of integrated facility solutions, is looking for an
Company: ABM Industries
Location: East Boston
Posted on: 05/27/2019

Manager, Product Analysis, Global Retail Markets Product Team
Description: Are you ready to advance your career at a Fortune 100 company br br Our Global Retail Markets Product team is seeking a Manager, Product Analysis to join them. In this position you will own complex (more...)
Company: Liberty Mutual Insurance
Location: Boston
Posted on: 05/27/2019


Prudential Center: Restaurant Hospitality Team Member
Description: The next generation of chefs are evolving in Dig Inn restaurants. Our scratch based kitchens are built around people with a true passion for real good food. We teach home cooks who are excited to share (more...)
Company: Dig Inn
Location: Boston
Posted on: 05/27/2019

Amazon - Full-Time Delivery Driver (Norfolk,MA)
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking
Company: Amazon
Location: Norfolk
Posted on: 05/27/2019

CHEF - HRLY
Description: We have an opening for a full-time CHEF - HRLY position.Location: 804 Woburn Street, Wilmington, MA 01887 Note: online applications accepted only.Schedule: F/T- Monday through Friday - occasional nights (more...)
Company: Eurest
Location: Wilmington
Posted on: 05/27/2019

Amazon - Full-Time Delivery Driver (Flexible, Daytime Shifts) (Boston,
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking
Company: Amazon
Location: Boston
Posted on: 05/27/2019

Amazon - Full-Time Delivery Driver (Sudbury,MA)
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking
Company: Amazon
Location: Sudbury
Posted on: 05/27/2019

Amazon - Full-Time Delivery Driver (Braintree,MA)
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking
Company: Amazon
Location: Braintree
Posted on: 05/27/2019

Catering Sales Coordinator- Restaurant
Description: WHO WE AREPR Management Corp. knows there s only one way to become New England s best restaurant organization: a passion for being the very best. We re the region s leading franchisee of Panera Bread, (more...)
Company: Panera Bread (PR Management Corp)
Location: North Andover
Posted on: 05/27/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Methuen RSS job feeds