MethuenRecruiter
the smart solution for Methuen jobs

Service & Engagement team Leader

Company: Target
Location: Methuen
Posted on: April 18, 2019

Job Description:

Description: Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery. Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement. Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences. Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path. Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors. Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas. Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest. Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends. Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales. Target merchandise discount. Competitive pay. Flexible scheduling.Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors. Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas. Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest. Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends. Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales.Target merchandise discount. Competitive pay. Flexible scheduling.Qualifications: Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors. Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas. Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest. Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends. Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales.

Keywords: Target, Methuen , Service & Engagement team Leader, Hospitality & Tourism , Methuen, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Kitchen Prep/ Production - Starting at $15 per hour!
Description: Kitchen Prep/ Production - Starting at 15 per hour At Red Robin, our Extraordinary People are at the heart of everything we do From
Company: Red Robin
Location: Woburn
Posted on: 04/21/2019

Supermarket shopper car required
Description: Earn money shopping and
Company: instacart
Location: Randolph
Posted on: 04/21/2019

Cashier, New Rerstaurant Concepts at Logan Airport
Description: Our Exciting Work EnvironmentBoston Logan International Airport is New England---s primary airport and one of the nation---s busiest transportation hubs. Starting mid-2018 through 2019, Delaware North (more...)
Company: Delaware North
Location: East Boston
Posted on: 04/21/2019


Cart Retriever Job
Description: BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we're a multibillion dollar operation with more than 200 clubs in 16--states (more...)
Company: BJ's Wholesale Club, Inc.
Location: Taunton
Posted on: 04/21/2019

BOSTON, MA - Drugstore - Merchandiser - Store Remodel
Description: BOSTON, MA, 02127Project Date : 04/21/2019 to 04/21/2019 Perfect short-term gig for an experienced merchandiser with an eye for detail to assist in a national Drugstore remodel. Work independently while (more...)
Company: Atlantic Coast Merchandising
Location: Boston
Posted on: 04/21/2019

Catering Field Rep/Admin Asst
Description: Overview Campus Dining is committed to the success of our students, faculty, staff, alumni, and visitors by nourishing them to be their healthy best while caring for the environment. We welcome team members (more...)
Company: Princeton University Staff
Location: Boston
Posted on: 04/21/2019

Supermarket delivery car required
Description: Earn money shopping and
Company: instacart
Location: Quincy
Posted on: 04/21/2019

Delivery Driver with DoorDash (part/full-time)
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Deliver food and other items from local merchants
Company: Doordash
Location: Taunton
Posted on: 04/21/2019

Retail Customer Service Associate-OVERNIGHTS
Description: Job Number: 1946068BR Employment Type: Regular Full-Time Job Category: Retail Shift: Overnight Region: 054 : Northeast Address Line 1: 187 Dartmouth St City: Boston State: Massachusetts Zip Code: 02116 (more...)
Company: FedEx Office
Location: Boston
Posted on: 04/21/2019

Delivery Driver - Choose your own schedule
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Deliver food and other items from local merchants
Company: Doordash
Location: Weston
Posted on: 04/21/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Methuen RSS job feeds