Assistant Manager
Company: Planet Fitness
Location: Taunton
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) matching Dental
insurance Health insurance Opportunity for advancement Vision
insurance Paid time off Parental leave Training & development Job
Summary The Assistant Manager will be responsible for assisting in
the oversight of gym operations to ensure an exceptional Judgement
Free member experience as well as a financially successful club.
Essential Duties and Responsibilities Assist in recruiting, hiring,
training and developing a high performing staff consisting of
Member Service Representatives, Trainers and Custodians. Assist in
maintaining a welcoming atmosphere for all members, prospective
members and guests and ensuring staff follows superior customer
service guidelines. Assist with Staff Management and provide backup
support to Club Manager as needed. Assist in scheduling and
supervising staff. Member service oversight - Ensuring staff is
providing a superior customer experience at all times. Assist in
resolving or escalating employee issues or concerns. Involved in
all front desk related activities including: Answer phones in a
friendly manner and assist callers with a variety of questions.
Check members into the system. New member sign-up. Take prospective
members on tours. Facilitate all member requests, issues and
questions. Assist in overseeing cleanliness and maintenance of
facility. Assist in ordering of supplies using specific budget
based on club requirements. Assist in tracking statistics and
reports (weekly, monthly, and annually). Backup support for any
employee who is absent. Qualifications/Requirements Superior
customer service skills, preferably in the fitness industry.
Experience working as a Member Service Representative at Planet
Fitness. Solid supervisory, diplomacy and listening skills. Basic
computer proficiency (Microsoft Suite). Hard working, enthusiastic
and energetic! Strong problem resolution skills. Current CPR
Certification required. High school diploma/GED equivalent
required. Must be 18 year of age or older. Physical Demands
Continual standing and walking during shift. Continual talking in
person or on the phone during shift. Must be able to occassionally
lift up to 50 lbs. Will occasionally encounter toxic chemicals
during shift.
Keywords: Planet Fitness, Methuen , Assistant Manager, Hospitality & Tourism , Taunton, Massachusetts
