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Retail Medical Supplies & DME Customer Service Representative

Company: CONLINS PHARMACY INC
Location: Methuen
Posted on: June 13, 2018

Job Description:

Job DescriptionJOB SUMMARY:To deliver exceptional customer service to our external and internal customers, maintain the highest levels of compliance possible while helping to maximize the sales and margins of the Department. The HME CSR will meet these goals by accurately processing and documenting customer requests for merchandise orders and product information on a timely basis.QUALIFICATIONS IDEAL MEDICAL SUPPLY & DME CUSTOMER SERVICE REP:

  • High school diploma and minimum 2 years of college education required
  • Previous related health care customer service experience and QS1 POS (Point of Sale)
  • Bi-Lingual written & verbal communication skills required. (English & Spanish)
  • Ability to lift up to 50 lbs of merchandise
  • Availability to work alternating Saturday schedule
  • Successful completion of clean drug/alcohol screening
  • Successful completion of background/credit checkDUTIES AND RESPONSIBILITIES MEDICAL SUPPLY CUSTOMER SERVICE REPRESENTATIVE
    • Receive and process orders or information requests for medical equipment and supplies
    • Intake patient/customer demographic and charge data through computer system
    • Verify insurance eligibility/coverage & prepare medical documentation.
    • Prepare Medical Equipment and/or Supplies for delivery or pick-up
    • Maintains knowledge of adequate merchandise stock levels in assigned Retail Sections
    • Demonstrate products, using samples or catalogs, while emphasizing features and benefits.
    • Provide guidance to customers/referral sources in such areas as insurance reimbursement, product cost analysis, purchase vs. rental options, special order methods, all to develop goodwill and promote sales.
    • Quote prices and payment terms of products, based on company policies.
    • Schedules delivery to customers/referral sources, based on knowledge of company's delivery schedule.
    • Orders merchandise from established suppliers based on existing stock levels, customer demand and available storage space.
    • Receives, opens, and unpacks orders of merchandise, checking invoice against items received. Stamps or attaches price stickers to all merchandise, using tags provided by supplier or by referring to price lists.
    • Perform cashier responsibilities as necessaryBENEFTIS:
      • Comp. Salary
      • Advancement Opportunities
      • Health, Dental, Paid Time Off Benefit
      • 401(k)
      • Accredited on the job training.Job Type: Full-timeCompany DescriptionThe legacy of Conlin’s Pharmacy & Home Medical Equipment has endured for over a century because of the commitment of our trusted staff. We maintain that our extended family of employees is the heart of our business, therefore, we are always seeking opportunities to advance our business through the presence of qualified professional people.We are confident that through building a strong, caring and compassionate, motivated staff, we are able to provide the highest level of personalized service that may not be offered by the chain and big box store pharmacies in the area. We are proud of our commitment to our customers and community.If you are interested in speaking with us about beginning a new career, obtaining a challenging and rewarding position, or advancing in your profession, contact us or forward your resume with a cover letter to let us know how you might fit in to our family business.

        Keywords: CONLINS PHARMACY INC, Methuen, Retail Medical Supplies & DME Customer Service Representative, Healthcare, Methuen, Massachusetts

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