Patient Navigator / HAI Education Specialist

Location: Marlborough
Posted on: June 23, 2025

Job Description:

Patient Navigator / HAI Education Specialist Job Summary: Talent Software Services is in search of a Patient Navigator / HAI Education Specialist for a contract position that can be worked 100% remotely. The opportunity will be six months with a strong chance for a long-term extension. Position Summary: This role is a key member of the HAI Patient Connect program. The individual will field inquiries from patients and caregivers interested in learning about Hepatic Artery Infusion (HAI) therapy, a treatment that delivers medicine directly to tumors in the liver using an implantable pump. They will provide education and resources to those considering HAI therapy and may facilitate connections to nearby hospitals that offer HAI therapy. Tracking and regularly reporting on the progress of the Patient Connect program to management and evaluating opportunities to improve the program are also part of the responsibilities. Other activities may be performed as requested by the direct manager. Primary Responsibilities/Accountabilities: Understand the approved cancer indications for HAI therapy. Develop expertise on the patient experience with HAI therapy. Ensure timely outreach in response to inquiries. Answer patient/caregiver questions during discussions. Connect patients with hospitals that offer HAI therapy. Follow up with additional information and outreach as needed. Have flexibility to shift hours later one or more days per week for connecting with patients/caregivers on the West Coast or those who prefer evening discussions. Other duties may be assigned. Demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures. Qualifications: Bachelor's degree (clinically related field is preferred) Minimum of 2-3 years of experience in direct patient care or navigation settings Excellent verbal, written, and interpersonal communication skills and attention to detail Ability to be a great listener and have empathy in patient communications Ability to communicate professionally with patients and customers, verbally and through email Ability to follow HIPAA and manage confidential information in a highly regulated environment Highly organized and punctual Customer-first mindset, focusing on how to best serve patients Ability to work with minimal supervision and with a sense of urgency Preferred: Oncology experience, either in clinical or industry Nursing background and education are preferred If this job is a match for your background, we would be honored to receive your application! Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!

Keywords: , Methuen , Patient Navigator / HAI Education Specialist, Healthcare , Marlborough, Massachusetts