Teller Manager (US)
Company: TD Bank
Location: Methuen
Posted on: May 16, 2022
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Job Description:
TD DescriptionAbout TD Bank, America's Most Convenient Bank - TD
Bank, America's Most Convenient Bank, is one of the 10 largest
banks in the U.S., providing more than 8 million customers with a
full range of retail, small business and commercial banking
products and services at approximately 1,300 convenient locations
throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas
and Florida. In addition, TD Bank and its subsidiaries offer
customized private banking and wealth management services through
TD Wealth -, and vehicle financing and dealer commercial services
through TD Auto Finance. TD Bank is headquartered in Cherry Hill,
N.J. To learn more, visit . Find TD Bank on Facebook at and on
Twitter at Bank, America's Most Convenient Bank, is a member of TD
Bank Group and a subsidiary of The Toronto-Dominion Bank of
Toronto, Canada, a top 10 financial services company in North
America. The Toronto-Dominion Bank trades on the New York and
Toronto stock exchanges under the ticker symbol "TD". To learn
more, visit DescriptionJob Description Depth & Scope:Leads and
supports a team of service colleagues in achievement of a positive
customer and colleague experience and provides day-to-day team
leadership, work direction to ensure effective and efficient
delivery of service/advice activities and/or solutions while
maintaining operational compliance in store cash controls and
procedures as well as regulatory guidelinesLeads all activities
related to the Teller line from Operations to sales and servicing;
including Teller Coaching and performing effective lobby
leadershipLeads a team in completing day-to-day
processes/transactions/activities, involving multiple steps and
systemsRequires knowledge and understanding of a range of products
and services, processes and systems in a set of focus areas, where
transactions could be characterized by low to moderate
riskResponsible for Vault Management, including the auditing,
reporting, and balancing of the Store Currency and transactions.
Manages the Store currency levels, tracks currency shipments and
deliveriesRequires process management knowledge and a good
understanding of the business and operational function areas
supported as they lead the operational standards of the Store,
including but not limited to cash handling, control of negotiable
items, preventing fraud, managing controllable expenses, promoting
integrity, Customer privacy and colleague safetyEngages Customers,
assesses needs, responds by providing service(s) or guidanceClosely
monitors workflows, prioritizing tasks and delegating duties and
responsibilities and work focus time horizon is generally short
termCoaches Teller team on financial transactions, customer
experience, effective referral opportunitiesPlans, organizes and
coordinates the activities for own area and resolves operational
issuesManages team requiring workforce to decision on acceptable
level of risk - specifically low risk potential (loss/reputational)
transactions and/or requestsProvides decision making authority of
issues managed generally limited to non-standard issues or
exceptionsProvides leadership on day to-day issues on the Teller
line, determining the most appropriate course of action for
resolution, or escalates as requiredLeads by example and coaches
Teller team on achieving individual performance metricsPartners
with Store Leadership to achieve both store and individual
performance metricsEnsures accurate use of all equipment by
staffJob RequirementsEducation & Experience:Undergraduate degree
preferred and/or2+ years of relevant experienceExcellent
organization, interpersonal and communication skillsSound judgment
in decision making and problem solvingDemonstrated knowledge of
Banking Compliance RegulationsInclusivenessAt TD, we are committed
to fostering an inclusive, accessible environment, where all
employees and customers feel valued, respected and supported. We
are dedicated to building a workforce that reflects the diversity
of our customers and communities in which we live in and serve, and
creating an environment where every employee has the opportunity to
reach their potential.If you are a candidate with a disability and
need an accommodation to complete the application process, email
the TD Bank US Workplace Accommodations Program at . Include your
full name, best way to reach you, and the accommodation needed to
assist you with the application
process.EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
Keywords: TD Bank, Methuen , Teller Manager (US), Executive , Methuen, Massachusetts
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