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Customer Education (Training / eLearning) Engineer

Company: Synopsys
Location: Boston
Posted on: June 26, 2019

Job Description:

Job Description and Requirements

Customer Education (Training / eLearning) Engineer

Position Type: Full Time

We are seeking a Customer Education Engineer (preferably based in Burlington, MA -- although we ll consider qualified candidates from other regions in North America).

This is the perfect opportunity, if you:
- Come from a development, Application Security, QA, technical support or similar background
- Have a passion to educate, transfer knowledge and help customers that are primarily development organizations to build more secure and robust code faster and cheaper
- Wish to be part of a small, fast paced team, working with the state of the art, e-learning, content authoring, and delivery tools

General Responsibilities
Become a subject matter expert on open source software and open source licensing in the education team
Provide in-person and remote, web-based product/solution training, targeted at developers, DevOps, build engineers, app security staff and system administrators
Enable users and customer organizations, thru contemporary learning means, how to effectively use and integrate our solutions into their development process, and workflow, using best practices
Design, develop, and maintain engaging learning content, including courseware, e-courses, interactive tutorials, how-to articled, for delivery via e-learning LMS, classroom, online communities, social media etc.
Deliver onsite and online training/webinars/workshops to customers, partners, and employees
Work closely with Synopsys Development, Support and Services organizations to assure accuracy, completeness, and relevance of learning content

Qualifications and Experience
Understanding of open source software and the inherent security, licensing, and operational risks associated with its use
Working knowledge with Open Source Management software, like Black Duck, WhiteSource
Excellent communication skills - written, verbal, and presentation
Natural knack for explaining/illustrating/demoing complex concepts to relevant audiences in a manner that is easy to understand and retain
Customer-focused, team player with strong interpersonal skills
Experience developing and delivering learning/training content for technical audiences, primarily developers and application security specialists
Demonstrated knowledge of three or more of Java, C#, C, C++, JavaScript, etc.
Familiarity with:
- SDLC tools, compilers, version control, CI, bug tracking, IDEs, including, but not limited to CVS, git, Jenkins, Jira, ant, mvn, IntelliJ, Eclipse, VS etc.
- PowerPoint, web conferencing, CBT authoring tools, such as Captivate, Articulate etc.
- VMs (Skytap, CloudShare, AWS, VMware, VirtualBox), LMS (Litmos, Cornerstone, Skilljar), OS (Linux, Windows)
Ability to quickly learn new tools/systems and adapt to changing business needs/environment
Ability to prioritize tasks and work efficiently in a fast-paced environment
Strong attention to detail
Ability to travel up to 20%

Education and Certification
Bachelor s degree or higher in CS, engineering, scientific or a related field

About the Synopsys Software Integrity Group
Synopsys Software Integrity Group helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Synopsys, a recognized leader in application security, provides static analysis, software composition analysis, and dynamic analysis solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Synopsys helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

For more information, go to www.synopsys.com/software

Synopsys considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Synopsys complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Synopsys Inc. also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

Keywords: Synopsys, Methuen , Customer Education (Training / eLearning) Engineer, Education / Teaching , Boston, Massachusetts

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