Customer Service Associate

Location: Wilmington
Posted on: June 23, 2025

Job Description:

Our client, a growing robotics and automation company located in Wilmington, MA, is seeking a Customer Service Administrator/Warranty Administrator for a hybrid role (3 days in office, 2 remote). The position offers $30/hour, Monday to Friday from 8:00 am to 4:30 pm, with a 6 month duration and potential for temp-to-hire. This role involves managing customer inquiries, warranty claims, and spare parts distribution within a fast-paced environment. Qualified and interested candidates are encouraged to apply today for immediate consideration. Key Responsibilities: Manage warranty claims from initiation to resolution, verifying eligibility and coordinating repairs or replacements Process customer orders, returns, and exchanges related to warranties and spare parts Interact with customers to resolve complaints and provide product/service information Collaborate with supply chain and logistics teams to ensure timely delivery and inventory management Maintain accurate records and reports related to warranties and customer service activities Assist in developing policies and participate in training on warranty and supply chain processes Candidate Qualifications: Experience in warranty claims processing and customer service administration preferred Strong verbal and written communication skills with attention to detail Proficiency in Microsoft Office and customer service/CRM software Ability to multitask, prioritize, and work both independently and in a team environment Associate's or Bachelor's degree in business administration, supply chain management, or related field preferred Positive attitude with a commitment to exceptional customer service Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Keywords: , Methuen , Customer Service Associate, Administration, Clerical , Wilmington, Massachusetts