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Receptionist - Methuen

Company: Alcanza Clinical Research
Location: Methuen
Posted on: November 16, 2022

Job Description:

Alcanza clinical research was founded in December 2021 with the goal of establishing an inclusive clinical research environment to rapidly expand participation from underrepresented patient populations across different minority groups, genders, sexual orientations, disabilities statuses, and more. Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in Boston and Northern MA, Portsmouth, NH, Charleston, SC, and Detroit, MI. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine.
Position Summary: The Front Office Receptionist is responsible for the coordination and performance of front office activities including answering and placing calls, patient reception and direction, placing recruitment calls, supply ordering, and various administrative projects and activities. The position may be the first contact for external visitors and customer service is of utmost importance. Essential Job Duties:

  • Coordinates the front office activities for the site. Responsibilities may include but are not limited to:
  • Greeting and directing visitors and subjects.
  • Answering, providing information, directing, and screening inbound calls and emails with a high level of customer service.
  • Taking messages and directing calls to the appropriate parties, if needed.
  • Places reminder calls to confirm scheduled appointments and assists with appointment rescheduling.
  • Processing stipend payments according to protocol and policy guidelines.
  • Coordinates / schedules transportation for subjects.
  • Updates Realtime / CTMS with subject profile(demographics).
  • Upload signed 1099 / subject IDs and any required documents into Realtime/CTMS.
  • Places requests for and tracks medical records.
  • Sorting and distributing incoming mail.
  • Coordinating postage details & pickups as needed for all outbound mail.
  • Placing supply orders.
  • Compiled general office correspondence as needed.
  • Filing, copying, collating and scanning as needed.
  • May assist with screening potential subjects for study trials, through methods such as screening interviews and reviews of medical records and may schedule subjects for appointments as requested or needed.
  • May assist with preparing materials for study startup / SIVs.
  • May assist in determining staff availability for study visits via electronic calendar system and schedules according to scheduling procedures.
  • May assist with special projects as needed.
  • Performs all other duties that may be requested or assigned.

    • Under the direction of the Site Manager/Director and the Principal/Sub Investigators conducts the following according to study protocol, company processes & procedures, and in compliance with FDA, GCP, and ICH regulations and guidelines:
    • Screening of patients for study enrollment.
    • Patient consents.
    • Patient follow-up visits.
    • Documenting in source clinic charts.
    • Entering data in EDC and answering queries.
    • Obtaining vital signs and ECGs.
    • May perform basic lab procedures per protocol, such as blood specimen collection, centrifuge operation, storing and shipping of lab specimens, accountability of specimens, and notification of courier for specimen pick-up.
    • Requesting and tracking medical record requests.
    • Updating and maintaining logs, and chart filings.
    • Maintaining & ordering study-specific supplies.
    • Scheduling subjects for study visits and conducting appointment reminders.
    • Building/updating source as needed.
    • Conducting monitoring visits and resolving issues as needed in a timely manner.
    • Ensuring study-related reports and patient results are reviewed by the investigator in a timely manner.
    • Filing SAE/Deviation reports to Sponsor and IRB as needed.
    • Documenting and reporting adverse events.
    • Reporting non-compliance to appropriate staff in a timely manner.
    • Maintaining positive and effective communication with clients and team members.
    • Always practicing ALCOAC principles with all documentation.
    • Complete all needed activities for study start-up, including completing required training, uploading/printing certificates to file in ISF, etc.
    • Prepare and attend site initiation visits (SIV's) and Investigator Meetings (IMs), as needed.
    • May set up, train, and maintain all technology needed for studies.
    • May assist with study recruitment, patient enrollment, and tracking as needed.
    • Maintaining confidentiality of patients, customers, and company information.
    • Performing all other duties as requested or assigned.

      Minimum Qualifications: A high school diploma, or equivalent, and a minimum of 1 year experience in a medical office or healthcare environment, or an equivalent combination of education and experience, is required. Must have well-developed customer service skills. Experience with calendar management / scheduling is preferred. Bi-lingual (English / Spanish) proficiency is a plus.
      Required Skills:
      • Proficiency with computer applications such as Microsoft applications, email, electronic health records, and web applications, and the ability to type proficiently (40+ wpm).
      • Performing basic clinical procedures such as blood pressure, vitals, EKGs, phlebotomy, etc.
      • Strong organizational skills and attention to detail.
      • Well-developed has written and verbal communication skills.
      • Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, subjects, managers and external customers.
      • Ability to effectively handle multiple tasks and adapt to changes in workloads and priorities.
      • Must be professional, respectful of others, self-motivated, and have a strong work ethic.
      • Must possess a high degree of integrity and dependability.
      • Ability to work under minimal supervision, identify problems and implement solutions.
      • Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines.
        Working Conditions: The physical demands listed below represent those that are needed to meet the essential functions of the position. Reasonable accommodations may be made to individuals with disabilities so that essential functions can be met:
        • Proficiency with computer applications such as internet, email, and Microsoft applications, and the ability to type proficiently (40+ wpm).
        • Must possess strong organizational skills, attention to detail, and basic math proficiency.
        • Well-developed customer service skills.
        • Well-developed has written and verbal communication skills.
        • Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, subjects, managers and external customers.
        • Ability to effectively handle multiple tasks, and adapt to changes in workloads and priorities.
        • Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
        • Must possess a high degree of integrity and dependability.
        • Ability to work under minimal supervision.
        • Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines.

          Thank you for your interest in Activmed Practices & Research, an Alcanza Clinical Research company. Alcanza Clinical Research provides local communities with the opportunity to participate in clinical research at one of our dedicated clinical research facilities across the country. We collaborate with medical providers and community-based organizations to deliver the highest quality clinical research opportunities for the communities we serve.
          Alcanza Clinical Research is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity or expression, genetic information, or any other category protected by law. We recognize that diversity and inclusion is a driving forces in the success of our company.
          Activmed Practices & Research

Keywords: Alcanza Clinical Research, Methuen , Receptionist - Methuen, Administration, Clerical , Methuen, Massachusetts

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