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Company: Rightcare Home Health Services LLC
Location: Methuen
Posted on: November 16, 2021

Job Description:

Right Care Services is seeking a Receptionist who will provide confidential administrative support to the Director of the Home Health department.

  • Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service
  • Provides assistance and guidance to visitors, directing them to various locations.
  • Ensure visitors are checking in and out of the building
  • Get identification from agency, vendor visitors
  • Answering phones for a multi-line phone system
  • Answer, forward, and return calls in a timely manner
  • Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.
  • Taking and dispatching emergency and non-emergency messages
  • Remaining pleasant and professional with callers, and calm under pressure
  • Working hand in hand with coworkers
  • Check office voicemail, return calls and forward to other team members as necessary
  • Entering resident demographics into Point Click Care
  • Maintaining client account information
  • Handling Protected Health Information
  • Assist in the processing of AP invoices and payments including coding, filing, data entry
  • Scan and store documents into document management systems or databases
  • Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable
  • Distribute mail/package deliveries throughout office
    • Monitor Roam Alert alarms and respond in accordance with policy and procedure.
    • Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.
    • Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.
    • Utilize the public address system and beepers in accordance with established procedures.
    • Responds to emergency calls following established protocol.
    • Communicate effectively during routine and emergency situations.
    • Ensure that the lobby is maintained in an orderly and clean manner.
    • Perform duties in a safe manner.
    • Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.
    • Adhere to all aspects of Customer Service, some examples include the following:
    • Working together, showing empathy, courteous communication, respect for others.
    • Perform other related duties as required.
      • Front Desk Receptionist Qualifications
        • Consistent, professional dress and manner
        • Excellent written and verbal communication skills
        • Attention to detail
        • Good time management skills
        • Multitasking capability without compromising on quality
        • Able to contribute positively as part of a team, assisting others as needed
        • Strong history of customer serviceeducation requirementsHigh school diploma or GEDJob Types: Part-time, TemporaryPay: $14.00 - $19.00 per hourSchedule:
          • Monday to FridaySupplemental Pay:
            • Bonus payWork Location: Multiple Locations

Keywords: Rightcare Home Health Services LLC, Methuen , Receptionist, Administration, Clerical , Methuen, Massachusetts

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