Senior Manager, Channels Engineering
Company: Evenbreak
Location: Haverhill
Posted on: May 8, 2024
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Job Description:
Location: London OR Newbury + *Hybrid Salary: Excellent basic
salary plus bonus and Vodafone benefitsWorking Hours: Full time
37.5 hours per week - Mon to Fri *HybridAt Vodafone UK we believe
that through collaboration and connection we can achieve great
things. Our hybrid working approach allows our people to work both
in the office and at home, providing the flexibility and resources
you need to succeed in your role. Our "Office in a Box" home
working kit will provide you with everything you need, no matter
where you are.Who We Are: We're a global technology communications
company that empowers people and businesses to stay connected and
thrive in a digital world. With a focus on innovation,
sustainability and earning customer loyalty, we leverage
cutting-edge technology to offer products and services that enhance
communication and improve lives.At Vodafone UK, diversity isn't
just a buzzword, it is core to who we are as a company. We're proud
to be certified as a Great Place to Work and are committed to
driving inclusion for all; creating a workplace that is fully
representative of the communities and customers we serve. Join our
Digital teams where we harness the power of digital and embody the
spirit of innovation to deliver the best solutions for our
customers.This role holds overall accountability for Software
Engineering practice and delivery of all Digital Channels in
Vodafone UK, driving the Vodafone UK strategy in line with the
Digital and Connectivity Champion principles of being one global
team. They possess a strong background in engineering and possess
the necessary leadership and management skills to effectively
establish a technology culture and blending modern Business Agility
& DevSecOps practices together with Vodafone's operating model.
Responsible for setting goals, defining project timelines,
allocating resources, and ensuring that projects are delivered on
time, to quality and within budget. This position plays a pivotal
role in bridging the gap between engineering teams and our business
stakeholders, fostering seamless communication, aligning
expectations, and driving innovative solutions that cater to the
evolving needs of our customers. Additionally, responsible to drive
mentorship and support to their team members, fostering their
professional growth and ensuring a collaborative and productive
work environment. The role focuses on growing our people, leading
senior engineering leaders through coaching, mentoring, feedback,
and career development. This role is dedicated to establishing a
thriving engineering culture, delivering solutions, and driving
technical initiatives, with a primary focus on building software
that enables our customers to connect with Vodafone in a meaningful
way.Role Purpose: Responsible for leading the digital engineering
organisation that delivers all digital channels (App, Web, Chatbot,
Voice & Contact Centres) for Vodafone UK (across all Assisted and
non-assisted digital and call centre channels).Building a world
class software engineering capability to drive Vodafone's global
ambition to become the Digital and Connectivity Champion, with a
relentless focus on security, quality and pace of delivery, while
keeping our customers at the heart of what we do.The primary
contact for the Commercial digital tribes, partnering with business
leaders across Vodafone. Active role in GMT relations for all
aspects of Digital Engineering and its effectiveness in delivering
against the Vodafone UK Consumer & Business strategies.What You'll
Do:You will define and drive the vision and strategy for (300+)
globally distributed digital engineers across our channels (web /
app / chatbot / voice), ensuring alignment with overall business
objectives and delivering innovative solutions.You will be
accountable for financial ownership budgeting and vendor
management.You will execute Agile, Lean, and DevSecOps best
practices, embedding behaviours and principles driving a model of
continuous delivery.You will partner with Senior & GMT stakeholders
of all channels acting as the key point of contact across the
business.You will have an uncompromising focus on connectivity and
reliability, accountable for operational stability with world class
MTTR, error rates and availability. You will own engineering
outreach, leading the charge in team marketing and PR efforts,
organising engaging coding events, robust comms to amplify VF
presence externally.Who You Are:You will have a proven track record
of structuring & leading lean engineering teams with an in-depth
understanding of the technologies, processes and architecture
required for delivering high quality digital products at pace.You
will have a deep understanding of the full software development
lifecycle including multiple delivery methodologies with the
ability to mentor, motivate and shape high performing teams across
time zones.You will have proven expertise in orchestrating seamless
collaboration between engineering and business teams to develop
solutions, coupled with a commitment to upholding best-in-class
engineering practices for optimal product development and
delivery.You will Demonstrate the ability to cultivate and nurture
key stakeholder relationships, leveraging effective communication
and interpersonal skills to bridge the gap between engineering
teams and stakeholders.You will have deep expertise in budget
planning and financial management in product-based organizations.
Worried that you don't meet all the desired criteria exactly? At
Vodafone we are passionate about Inclusion for All and creating a
workplace where everyone can thrive, whatever their personal or
professional background. If you're excited about this role but your
experience doesn't align exactly with every part of the job
description, we encourage you to apply as you may be the right
candidate for this role or another role, and our recruitment team
can help you see how your skills fit in.What We Offer: We believe
that taking care of our employees is the key to their success. That
is why we offer an excellent remuneration and bonus package with up
to 28 days holiday entitlement, in addition to bank holidays and
paid leave for charity projects. We offer an extensive benefits
package that can be tailored to suit you and your family, including
employee discounts, retail vouchers, pension plan and share
schemes. We take pride in our commitment to supporting you at every
stage of your career by providing top of the range learning and
development tools and market leading parental leave
policies.Together We Can: Vodafone UK are regulated by the
Financial Conduct Authority and all offers of employment for this
role are subject to background checks, including criminal (DBS) and
financial checks to meet the regulators standards. If you require
any reasonable adjustments or have an accessibility request as part
of your recruitment journey, for example, extended time or breaks
in between online assessments, a sign language interpreter, or
assistive technology, please refer to the Accessibility section of
our Careers website
(https://careers.vodafone.com/uk/applying-to-vodafone/) for
guidance.Vodafone is committed to attracting, developing and
retaining the very best people by offering a motivating and
inclusive workplace in which talent is truly recognised and
rewarded. We are committed to promoting Inclusion for All with the
belief that diversity plays an important role in the success of our
business. We actively encourage everyone to consider becoming a
part of our journey.
Keywords: Evenbreak, Methuen , Senior Manager, Channels Engineering, Engineering , Haverhill, Massachusetts
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